How do I cancel a standing order?
To cancel a standing order online or on your mobile app you will need to give us 2 working days notice.
For example: If a payment is due to leave your account on a Friday, the final opportunity to cancel the standing order is by close of business on Wednesday.
If your payment is due out within the next 2 working days and you wish to cancel the payment, you will need to contact telephone banking by 6:00pm on the working day before the payment is due.
You can get in touch by calling:
01624 637000
Call +44 (0) 1624 637000 from abroad
Using Relay UK? Call 18001 01624 637000
Lines are open Monday to Tuesday 9am - 5pm, Wednesday 10am - 5pm and Thursday to Friday 9am - 5pm (except public holidays). Calls may be recorded.
Cancelling a standing order using your mobile banking app
- Login to your Mobile Banking app
- Tap ‘Payments’ on the bottom of the home screen
- Make sure the account displayed is set to the account where the Standing order is paid from. You can swipe to change accounts or tap 'Change account'.
- Tap ‘Regular payments’
- Tap ‘Standing orders’
- Tap on the standing order you wish to cancel
- Tap ‘Cancel Standing order.’
Cancelling a standing order online
- Log in to your Online banking service at www.onlinebanking.iombank.com (opens in a new window)
- Select 'Payments & transfers' from the main menu
- From the 'Standing orders' section select 'Manage standing orders'
- From the 'Standing orders list' select the appropriate standing order then click on the 'Cancel standing order' button
- Please select 'Confirm' to complete your request