How can we help you?

To cancel a standing order online or on your mobile app you will need to give us 2 working days notice.

For example: If a payment is due to leave your account on a Friday, the final opportunity to cancel the standing order is by close of business on Wednesday.

If your payment is due out within the next 2 working days and you wish to cancel the payment, you will need to contact telephone banking by 6:00pm on the working day before the payment is due.

Telephone banking
01624 637000
Call +44 (0) 1624 637000 from abroad

Lines are open Monday to Tuesday 9am - 5pm, Wednesday 10am - 5pm and Thursday to Friday 9am - 5pm (except public holidays). Calls may be recorded.

Cancelling a standing order using your mobile banking app

1. Log in to your Mobile Banking app
2. Select the 'Payments' button from the Home screen and ensure the preferred account is set to the account which the standing order is set up on, select 'Regular payments'
3. Select 'Standing Orders'. You can also Select 'Standing Orders' from the account menu
4. Select the standing order you want cancelled. You will see the detail of the standing order, and the option to cancel the standing order will appear at the bottom of this screen

Cancelling a standing order online

1. Log in to your Online Banking service at www.onlinebanking.iombank.com (opens in a new window)
2. Select 'Payments & transfers' from the main menu
3. From the 'Standing orders' section select 'Manage standing orders'
4. From the 'Standing orders list' select the appropriate standing order then click on the 'Cancel standing order' button
5. Please select 'Confirm' to complete your request