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This payment cannot be amended or cancelled as the original payee details are not available.

If you have received this customer notice then it normally means that the scheduled payment you are trying to amend or cancel no longer matches the original payee details used to make the payment.

If you have recently removed or changed the payee details, you can gain access to the scheduled payment by re-adding or reverting the payee details back to their original state. The payee name, account number and sort code must match the original payee details used when you set up the payment. This will allow you to amend or cancel the scheduled payment.

You can then remove or change the payee again however we would recommend waiting until the scheduled payment has left your account, since you will experience the same situation, should you wish to amend or cancel the scheduled payment again.

If you have not recently amended the payee details on the mandate then please contact telephone banking who will be happy to amend or cancel the scheduled payment for you.

Telephone banking
01624 637000 or +44 1624 637000 from outside the UK

Our Telephone Banking service is available Monday to Friday 7am to 7pm, Saturday 8am to 1pm. Calls may be recorded.