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I don't have a card-reader, how can I make a payment?

If you want to set up or amend a payee on your Online Banking service you will need a card-reader. However you don't need your card-reader to arrange a payment to someone that you have paid previously using Online Banking.

To make future online payments we would suggest you order a card-reader.

Order a card-reader

  1. Log on to Online Banking at www.onlinebanking.iombank.com (opens in a new window)
  2. Select 'Security' from the menu.
  3. In the 'Using a card-reader' section select 'Order a card-reader'.
  4. Select a reason from the drop down menu.
  5. Select 'Confirm'.

In the meantime here are some alternative payment options you might consider:

Telephone banking

If your Telephone Banking and Online Banking service is fully activated you can set-up and make a payment by phone.

Telephone banking
01624 637000 or +44 1624 637000 from outside the UK

Our Telephone Banking service is available Monday to Friday 7am to 7pm, Saturday 8am to 1pm. Calls may be recorded.

Branch

You can make a payment at a branch. Remember to take your debit card and proof of ID with you.

Looking for your nearest branch?
Find your nearest branch using our branch locator (opens in a new window).