How can we help you?

If you want paper copies of your online statements for your current or savings accounts you can save and print PDF versions from your Online Banking service.

You will get an email when your most recent statement is available.

For help with printing paper statements follow these step by step instructions.

  1. Log in to Online Banking at (opens in a new window)
  2. Select 'Statements' from the main menu and then 'View, save and print PDF statements (up to 7 years)' from the 'Your accounts' section
  3. Select the account you want the statement for, and then 'Next'
  4. From the list of available statements select the one you need to print, and then 'View Statement'
  5. Select 'Download Statement (PDF)' at the start of the page

Want a copy posted to you?

If you find you can't print a PDF statement by following these instructions, or don't have access to a printer, you can chat to our Online Banking helpdesk or call in to a branch. You should receive your paper statement within 7-10 days of ordering it. There are no charges for ordering copies of statements however there is a £3 charge for historic statements.

Great news! If you use Online Banking with paperless statements and you need paper copies as evidence of your identity or income, we can arrange to send some to you free of charge. You can ask for up to 3 months of paper statements twice in a 12 month period. To order, please chat to Cora, your digital assistant.

Have you met Cora, your digital assistant?
Cora can help you with a wide range of queries, including this one.

Ask Cora

Ask Cora

Cora can help you with a wide range of queries and show you how to do your banking.

Available 24/7

Find Cora in the mobile app, Online Banking or our website