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Why am I not receiving paper statements?

This could be because you, or if you have a joint account - the other party to this joint account, has opted to go paperless and turned off paper statements. You can confirm this within the 'Statements' section of Online Banking; just select 'Stop or start paper statements by updating your paperless settings'.

If your paper statements have not been turned off, then please ensure that we hold your current address. You can confirm the details by contacting telephone banking or by visiting your local branch.

Telephone banking
01624 637000 or +44 1624 637000 from outside the UK

Our Telephone Banking service is available Monday to Friday 7am to 7pm, Saturday 8am to 1pm. Calls may be recorded.

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