Looking for answers
Ask a question

Can I recall a direct debit?

If a Direct Debit has been claimed from your account then you are able to recall it that same day by contacting the branch or Telephone Banking up to 8.30pm (UK time).

If it is after 8.30pm (UK time) or the funds have left your account on a previous working day, then you will need to claim a Direct Debit Indemnity.

You can claim a Direct Debit Indemnity by either contacting us or going into your local branch.


Looking for your nearest branch?
Find your nearest branch using our branch locator (opens in a new window).


Telephone banking
01624 637000 or +44 1624 637000 from outside the UK

Our Telephone Banking service is available Monday to Friday 7am to 7pm, Saturday 8am to 1pm. Calls may be recorded.