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How do I pay someone for the first time using Online Banking?

Before you can pay someone using your Online Banking service you need to add them as a payee. A payee is the person or company you want to pay.

To do this, a card-reader and card will be needed.

Adding a payee

  1. Log in to your Online Banking service at www.onlinebanking.iombank.com (opens in a new window)
  2. Select 'Payments and transfers' from the left hand menu
  3. Under the 'Make a payment or transfer' heading select 'Manage payees'
  4. Click on the 'Add Payee' button
  5. Type in the Name of the person or company (Up to 18 characters. Acceptable special characters are '/', '&' and '-'.)
  6. Type in their bank account number
  7. Type in their sort code
  8. Type in a reference - this should be something to help identify you to the payee (Up to 18 characters. Acceptable special characters are '/', '&' and '-'.)
  9. Click next
  10. Carefully check the details you've entered and authorise with your card-reader
  11. Once authorised, your new payee is added

Please note: If you add the payee through Telephone Banking you will be asked to confirm the payee details using your card-reader before you can make payments to that payee online.

Making a Payment

  1. Log in to your Online Banking service at www.onlinebanking.iombank.com (opens in a new window)
  2. Select 'Payments and transfers' from the left hand menu
  3. Under the 'Make a payment or transfer' heading select 'Make a payment or transfer'. Payment Limit Information
  4. Select the account you want to make the payment from, and the payee you want to pay, from the drop down lists
  5. Enter the amount and the date you want the money to leave your account
  6. Select 'Next' and carefully check your payment details before clicking 'Confirm'
  7. Once you have clicked on 'Confirm' you will be shown a summary of your newly arranged payment