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How do I order a new card to use in the card-reader?

Debit card

If you use your debit card with your card-reader and you need to order a new debit card please call telephone banking.

Telephone banking
01624 637000 or +44 1624 637000 from outside the UK

Our Telephone Banking service is available Monday to Friday 7am to 7pm, Saturday 8am to 1pm. Calls may be recorded.

Online Banking card

To undertake certain actions on the Online Banking service you may have been provided with an Online Banking card to use. This can only be used in your card-reader on the Online Banking service and cannot be used in shops or for making payments on the internet.

If you need to order a new Online Banking card please contact our helpdesk.

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