Looking for answers
Ask a question

My scheduled departure was delayed, what should I do?

Your Gold account includes family travel insurance which offers comprehensive cover when travelling and covers travel delays if you have travelled to your departure point and checked in.

To notify us of a claim please call +44 (0)2392 676061 (open Monday to Friday 9am - 5pm, closed on bank holidays) or email iombank.travelinsurance@cignainsurance.co.uk. Please quote policy number TRVNIOM.

For more information please read Section 5 Travel delay of our Travel Insurance Guide (PDF, 354KB).