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Why didn't I get my Apple Pay verification code?

Your Apple Pay verification code will be sent to the mobile number that we have on record. If your number has changed, please contact us to update your records.

You should receive the passcode within 15 minutes. If you don't receive this please try again, or contact us.

Digital Wallet support (Apple Pay/Android Pay)
Debit and credit cards: 0345 301 0101

Open 8am - 6pm Monday to Saturday (excluding Christmas Day and New Year's Day)
Calls may be recorded.

Please have your Customer Number & PIN ready when you call. These are the same details you use to log in to Online Banking.