Ask a question

How do I stop receiving text alerts?

You can change your alert preferences online any time you like.

To stop receiving text alerts:

  1. Log in to Online Banking at (opens in a new window)
  2. Select 'Alerts' from the main menu.
  3. From the 'Alerts' page select 'Manage alerts'.
  4. Select the account you wish to amend the Alert settings on.
  5. Click on 'Amend these alert settings'.
  6. Select the 'Off' setting for the Alert you wish to stop.

Please note: You may require your card-reader or your mobile app if you are registered for biometrics to confirm certain changes to your alert preferences.

You can also manage your alerts using telephone banking or by visiting one of our branches.