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I have a disability. What happens if I can't use the card-reader you've sent?

We offer an audio version of our card-reader which may be of use to you. For more information please contact our Online Banking helpdesk.

Alternatively, if you visit a branch and make a payment using our branch single payment system the payee details used will be stored against your account. You can then use the same payee details to make a payment using Online Banking.

Have you met Cora, your digital assistant?
Cora can help you with a wide range of queries, including this one.

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Alternatively you may be eligible to use your biometrics on your mobile app.