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Does my card-reader need to be activated before I can use it?

Yes - before you can use your card-reader you will need to enable it.

First you will need to pull out the plastic tab that protects the batteries, then -

  1. Log in to Online Banking at (opens in a new window)
  2. Select 'Security' from the main menu
  3. From the 'Using a card-reader' section select 'Enable a card-reader' and follow the on screen instructions

For further information on using a card-reader see Do you have a card-reader? (opens in a new window).