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How do I replace my broken or damaged debit card?

If you need to replace a broken or damaged debit card please call telephone banking using the same Security Details as Online Banking or contact a branch.

Telephone banking
Call us on: 01624 637290
From abroad: +44 1624 637290

Please have your customer number and PIN ready as this will enable your call to be answered faster and more securely. These are the same details you use to log in to online banking.
Our Telephone banking service is available Monday to Friday 9am to 5pm. Calls may be recorded.


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Find your nearest branch using our branch locator (opens in a new window).