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How long will it take for the card-reader to arrive?

Once you have ordered your card-reader, it will arrive within 6 working days.

As with all communications, we will send the card-reader to the main customer address shown in our records. Please tell us if you change address by visiting your branch or by calling telephone banking.

If you have ordered a card-reader that has not yet arrived and you need to make a payment urgently, please contact telephone banking or visit your local branch to arrange a payment.

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Find your nearest branch using our branch locator (opens in a new window).


Telephone banking
01624 637000 or +44 1624 637000 from outside the UK

Our Telephone Banking service is available Monday to Friday 7am to 7pm, Saturday 8am to 1pm. Calls may be recorded.