Looking for answers
Ask a question

Why does only one direct debit show to a company when I have several payments to them?

When you first set up your direct debit, you sign a mandate detailing the account and reference number for the company that will request the money from your account. If you only see one direct debit online, it is likely the account details and reference number are the same, even though the payments may be different.

If you need any more information, including your payment history, please call our telephone banking helpdesk.

Telephone banking
01624 637000 or +44 1624 637000 from outside the UK

Our Telephone Banking service is available Monday to Friday 7am to 7pm, Saturday 8am to 1pm. Calls may be recorded.