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Why has my direct debit due today already gone?

If you have a payment notification message saying a direct debit payment has been made today, we will not have been able to retrieve it as it will have already gone.

You can cancel a direct debit online up to 8.20pm (UK time) on the day the payment is due to be taken from your account.

If you cancel your direct debit at or after 8.20pm (UK time) future payments will have been cancelled. However the payment due today has already gone.

Before you cancel a direct debit you should usually let the payee know that you're about to do this.

If you believe the payment has been requested in error, please contact your local branch or telephone banking.

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Find your nearest branch using our branch locator (opens in a new window).

Telephone banking
01624 637000 or +44 1624 637000 from outside the UK

Our Telephone Banking service is available Monday to Friday 7am to 7pm, Saturday 8am to 1pm. Calls may be recorded.