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How do I activate my debit card?


  1. Log in to your Online Banking service at www.onlinebanking.iombank.com (opens in a new window)
  2. Select 'Cards' from the main menu
  3. Click on 'Activate a new debit card'
  4. Follow the on screen instructions

If you are not registered for Online Banking, why not sign up today.

Text message

To activate your card quickly and securely, text the following to 00447860009061:

  • Your sort code
  • Your account number
  • The last 4 digits of the card number on the front of your card

Leave a space after each set of numbers e.g. 012345 12345678 1234

Texts will be charged at standard network rates and the information supplied will be used solely for card activation purposes.

Over the phone

One of our Telephony agents will activate your debit card for you. (This services uses the same Security Details as Online Banking)

Telephone banking
01624 637000 or +44 1624 637000 from outside the UK

Our Telephone Banking service is available Monday to Friday 7am to 7pm, Saturday 8am to 1pm. Calls may be recorded.

By post

Please return the card activation slip you received with your debit card.

If you are receiving a replacement debit card you will not need to activate it unless you are also receiving a replacement PIN.