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Why can't I add a payee?

Firstly you need to confirm with your payee that you have been given the correct account number and sort code details for their account.

It may be that you have already added that payee in the past through an account which has since been amended or closed or if it was added through a business account which no longer exists. To discuss the payee details further please call telephone banking using the same Security Details as Online Banking.

Telephone banking
Call us on: 01624 637290
From abroad: +44 1624 637290

Please have your customer number and PIN ready as this will enable your call to be answered faster and more securely. These are the same details you use to log in to online banking.
Our Telephone banking service is available Monday to Friday 9am to 5pm. Calls may be recorded.