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Why can't I order a cheque book or paying-in book?

You can order a cheque book or paying-in book online provided you have previously ordered one for that account through telephone banking.

To order a cheque book or a paying-in book:

  1. Log in to Online Banking at www.onlinebanking.iombank.com (opens in a new window)
  2. Select 'Payments and transfers' from the main menu
  3. Under the 'Credit/cheque books' section choose either 'Order cheque book' or 'Order paying-in book' and follow the on screen instructions.

If the account you are trying to order a cheque or paying-in book for is not listed then your cheque/paying-in book preferences have not been recorded for that account and you will need to contact telephone banking to place your order.

Telephone banking
01624 637000 or +44 1624 637000 from outside the UK

Our Telephone Banking service is available Monday to Friday 7am to 7pm, Saturday 8am to 1pm. Calls may be recorded.