Ask a question

What happens if the debit or credit card that I have registered for Apple Pay is lost or stolen?

You can remove the ability to make payments from credit and debit cards using Apple Pay on your mobile devices via the device itself, by logging into your iCloud account, or you can call our dedicated Apple Pay Support Team.

On the device

To remove a card that you use on your:

  • iPhone or iPad: go to 'Settings', then 'Wallet & Apple Pay'. Tap the card that you want to remove then 'Remove This Card'. Or open Wallet, tap a card then 'more'. Then 'Remove This Card'
  • Apple Watch: go to the Watch app on your iPhone. Choose the 'My Watch' tab then 'Wallet & Apple Pay'. Tap the card, then scroll down and tap 'Remove This Card'. Or open Wallet on the home screen of your Apple Watch. Tap a card, press it firmly and tap 'Delete'
  • Mac: go to System Preferences then Wallet & Apple Pay. Click the card that you want to remove and click the minus (–) sign to remove the card


If your debit or credit card is lost or stolen:

For further support, please contact our dedicated team.

Digital Wallet support (Apple Pay/Android Pay)
Debit and credit cards: 0345 301 0101

Open 8am - 6pm Monday to Saturday (excluding Christmas Day and New Year's Day)
Calls may be recorded.

Please have your Customer Number & PIN ready when you call. These are the same details you use to log in to Online Banking.