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Why am I getting the message 'Transaction cancelled' when I type my Get Cash code into the cash machine?

There are a number of reasons that you may receive the message 'Transaction cancelled' when typing your Get Cash code into the cash machine:

  • The amount of cash requested at the cash machine must match the amount agreed within your Mobile Banking app. If you enter a different amount then the Get Cash code will not be recognised
  • The amount requested cannot be dispensed by the cash machine. For example, if you have requested £50 but the cash machine does not have £10 notes available. This information should be displayed on the bottom of the main screen of the cash machine before you select the option for Get Cash. If this is the case then your code is still valid to be used at another appropriate cash machine if you are still within your 3 hour time limit.

Appropriate cash machines are:

NatWest
NatWest, Royal Bank of Scotland (in Scotland) or Tesco ATM

Royal Bank of Scotaland
Royal Bank of Scotland (in Scotland), NatWest or Tesco ATM

Isle of Man Bank
Isle of Man Bank, NatWest International, NatWest, Ulster Bank or Tesco ATM

Nat West International
NatWest International, NatWest, Isle of Man Bank, Ulster Bank or Tesco ATM