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I've been charged for an item more than once however I haven't received a refund to my account.

We can help you to resolve the following debit card payment issues:

  • You were charged more than once using the same payment method
  • You were charged more than once with a different payment method
  • A further charge was taken perhaps following a car rental or hotel stay
  • A retailer charged the wrong amount
  • A transaction has been taken on a date much later that you expected
  • You expected a refund however the retailer took the money again

We’ve created an online card payment dispute form to make reporting debit card payment issues as easy as possible. The form will take approximately 5 minutes to complete and you will receive automatic updates throughout your claim.

To find out more, please visit our debit card payment support webpage.