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I am worried about the British Airways incident

We are aware that British Airways announced on 25th October 2018 that they have suffered a data breach from 21st April until 28th July 2018 which includes data for some of our customers.

We use industry-leading fraud defence technology to protect you and we work around the clock to monitor for suspicious activity on your account.

We will contact you if we spot any unusual activity on your account and we will refund you if you have been a British Airways customer and your card details are used fraudulently as a result of this incident. You can monitor your account for any suspicious activity via Online/Mobile Banking if you think you have been affected by this issue.

Unfortunately, data theft incidents such as this are fairly common. Here are some simple steps you can take to better protect yourself:

  • Sign-up for our free Account Alerts service via our Mobile Banking/Online Banking so you can keep track of activity on your account.
  • Ensure that you don’t recycle your passwords - use a unique password for your bank account and don’t reuse this password with any other online service.
  • Over the coming weeks, you may receive emails, phone calls, or SMS messages relating to the British Airways data theft incident. If you receive such as message, it is worth taking a few moments to stop and check whether it is genuine.

For more advice about protecting yourself from fraud, please search for the UK bank-wide initiative, 'Take Five to Stop Fraud' online.

We are working hard to protect you from fraud, thanks for banking with us. If you have any concerns please speak to one of our team via webchat, or by calling:

Telephone banking
Call us on: 01624 637290
From abroad: +44 1624 637290

Please have your customer number and PIN ready as this will enable your call to be answered faster and more securely. These are the same details you use to log in to online banking.
Our Telephone banking service is available Monday to Friday 9am to 5pm. Calls may be recorded.

If you are a Credit Card customer and have any concerns please get in touch by calling:

Card services
0370 333 9091
Overseas: +44 370 333 9091
Minicom: 0370 154 1192
Open 24 hours a day.
Calls may be recorded.