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I want to pay someone online but can't add them. What should I do?

Firstly you need to confirm with your payee that you have been given the correct account number and sort code details for their account.

It may be that you have already added that payee in the past through an account which has since been amended or closed, or if it was added through a business account which no longer exists. To discuss the payee details further, please contact us.

Telephone banking
01624 637290 or +44 1624 637290 from outside the UK

Our Telephone Banking service is available Monday to Friday 7am to 7pm, Saturday 8am to 1pm.
Calls may be recorded.

Please have your customer number and PIN ready as this will enable your call to be answered faster and more securely. These are the same details you use to log in to online banking.