Looking for answers
Ask a question

Why are my text alerts not being sent to me?

Please ensure the mobile number you have provided is a valid UK Channel Islands or Isle of Man mobile number and you have selected either the 'Text' or 'Email and text' option in your Alert settings in Online Banking.

There are a number of reasons which may explain why you have not received a text Alert.

  • Network problems
  • Out of coverage
  • Phone turned off or full (i.e. no space for messages)
  • Phone number no longer active
  • You have not provided a valid UK Channel Islands or Isle of Man mobile number

Another possible reason is that your account may not have been in a status that would trigger an alert.

Although we try to ensure that all alerts are sent to you when you need them, we can't guarantee this every time. You shouldn't rely on this service alone to give you the most accurate information.

If you believe you should have received an alert please call telephone banking or visit your local branch.

Telephone banking
01624 637000 or +44 1624 637000 from outside the UK

Our Telephone Banking service is available Monday to Friday 7am to 7pm, Saturday 8am to 1pm. Calls may be recorded.

Looking for your nearest branch?
Find your nearest branch using our branch locator (opens in a new window).