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Why when using the app is my mobile phone number wrong?

This is the number that the bank has for you.

Your mobile number can be updated by logging into Online Banking - Find out how to update your mobile number.

You may also contact our telephone banking team.

Telephone banking
01624 637000 or +44 1624 637000 from outside the UK

Our Telephone Banking service is available Monday to Friday 7am to 7pm, Saturday 8am to 1pm. Calls may be recorded.

Alternatively you may wish to visit a branch.

Looking for your nearest branch?
Find your nearest branch using our branch locator (opens in a new window).