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What is an unpaid transaction fee?

An Unpaid Item Fee would have been charged for each item we returned unpaid. An item (e.g. a direct debit) would be returned if the payment could not be met from funds in your account or any unused arranged overdraft facility and we decided at our discretion not to make the payment.

Fee Amount - £6 per item up to a maximum of £60 in any charging period.

Please note for future reference we have changed the name of the 'Unpaid Item' Fee to 'Returned Item' Fee to better explain what this fee is for.

For further information please see our rates and charges (opens in a new window).