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My Online Banking details are correct but it says they are incorrect, why?

You receive an error message if the security information that you have entered does not match our records. If you can’t remember the correct information, you can follow the instructions on screen to re-register for Online Banking (opens in a new window).

Entering your debit card details as part of the process, could instantly restore access to your accounts. However in some cases we may need to post a new activation code to you, in order for you to re-set your security.