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My card is not working, what should I do?

Your debit card

If your debit card is not working for any transaction, please contact us or visit your local branch.

Telephone banking
01624 637000 or +44 1624 637000 from outside the UK

Our Telephone Banking service is available Monday to Friday 7am to 7pm, Saturday 8am to 1pm. Calls may be recorded.

Looking for your nearest branch?
Find your nearest branch using our branch locator (opens in a new window).

Your Online Banking card

If your Online Banking card for use with a card-reader is not working, please contact our helpdesk. Please have your Online Banking customer number to hand.

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