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I have not received a debit card, what should I do?

If you are expecting a new debit card it should normally arrive within 5 working days. However, if your debit card has not arrived please call our telephone banking service.

Please ensure you have allowed 5 working days for delivery.

Telephone banking
01624 637000 or +44 1624 637000 from outside the UK

Our Telephone Banking service is available Monday to Friday 7am to 7pm, Saturday 8am to 1pm. Calls may be recorded.