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I have not received a debit card, what should I do?

If you are expecting a new debit card it should normally arrive within 5 working days. However, if your debit card has not arrived please call our telephone banking service.

Please ensure you have allowed 5 working days for delivery.

Telephone banking
Call us on: 01624 637290
From abroad: +44 1624 637290

Please have your customer number and PIN ready as this will enable your call to be answered faster and more securely. These are the same details you use to log in to online banking.
Our Telephone banking service is available Monday to Friday 9am to 5pm. Calls may be recorded.