Looking for answers
Ask a question

I don't have a card-reader, how can I make a payment?

If you want to set up or amend a payee on your Online Banking service you will need a card-reader. However you don't need your card-reader to arrange a payment to someone that you have paid previously using Online Banking.

To make future online payments we would suggest you order a card-reader.

Order a card-reader

  1. Log on to Online Banking at www.onlinebanking.iombank.com (opens in a new window)
  2. Select 'Security' from the menu
  3. In the 'Using a card-reader' section select 'Order a card-reader'
  4. Select a reason from the drop down menu
  5. Select 'Confirm'.

In the meantime here are some alternative payment options you might consider:

Telephone Banking

If your Telephone Banking and Online Banking service is fully activated you can set-up and make a payment by phone.

Telephone banking
01624 637000 or +44 1624 637000 from outside the UK

Our Telephone Banking service is available Monday to Friday 7am to 7pm, Saturday 8am to 1pm. Calls may be recorded.

Branch

You can make a payment at your local branch. Remember to take your debit card and proof of ID with you.

Looking for your nearest branch?
Find your nearest branch using our branch locator (opens in a new window).