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I am struggling with my loan monthly payments, can you help?

If you're experiencing difficulty please contact us. It's important you take action as soon as possible. We can offer guidance and may even be able to defer or reschedule your loan repayments.

Telephone banking
01624 637000 or +44 1624 637000 from outside the UK

Our Telephone Banking service is available Monday to Friday 7am to 7pm, Saturday 8am to 1pm. Calls may be recorded.

Or please visit your local branch.

Looking for your nearest branch?
Find your nearest branch using our branch locator (opens in a new window).