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I am struggling with my loan & credit card monthly payments, can you help?

If you're experiencing difficulty please contact us. It's important you take action as soon as possible. We can offer guidance and may even be able to defer or reschedule your loan repayments.

Telephone banking
Call us on: 01624 637290
From abroad: +44 1624 637290

Please have your customer number and PIN ready as this will enable your call to be answered faster and more securely. These are the same details you use to log in to online banking.
Our Telephone banking service is available Monday to Friday 9am to 5pm. Calls may be recorded.

Or please visit a branch.

Looking for your nearest branch?
Find your nearest branch using our branch locator (opens in a new window).