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I am going abroad and don't want my card to be blocked, what should I do?

If you intend to use your personal debit card abroad it is best that you let us know. Telling us in advance that you're travelling will notify our transaction monitoring systems that you will be using your debit card abroad. This will significantly reduce the likelihood of your transactions being blocked.

If you are signed up for Online Banking or mobile banking (iPhone users only for now), you can log on and register details of your trip yourself.

When you log into the mobile app, select ‘Help’, then ‘Going abroad’ and follow the on screen instructions.

In Online Banking, select the ‘Debit card abroad’ link in the top right hand corner of your screen below the heading ‘Our Products’ and follow the on screen instructions.

Alternatively you can pop into a branch or call Telephone Banking where our staff would be happy to help do this for you. Just make sure you let us know at least 24 hours in advance. You should make a note of our numbers before you travel, so that you can get in touch with us easily if you need to.

Telephone banking
01624 637000 or +44 1624 637000 from outside the UK

Our Telephone Banking service is available Monday to Friday 7am to 7pm, Saturday 8am to 1pm. Calls may be recorded.

To report a lost or stolen card, cheque book or suspicious activity on your bank account please call:

Lost or stolen cards or cheque books
01534 620050
overseas: +44 1534 620050
Open Monday to Friday 7am - 7pm, Saturday 7am - 1pm.
Outside these hours please call 0370 600 0459 (+44 1268 500 813 from outside the UK).