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Why do I get a message that my customer number entered has been disabled?

If you are getting the message that 'The customer number entered has been disabled', please contact our support team.

To protect you and your accounts, we constantly monitor our Online Banking services and it may have been necessary for us to temporarily disable your customer number.

Our support team will be pleased to help.

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Telephone banking
01624 637000 or +44 1624 637000 from outside the UK

Our Telephone Banking service is available Monday to Friday 7am to 7pm, Saturday 8am to 1pm. Calls may be recorded.