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Need help with your Online Banking?

We have a range of support options to help you using the service.

Using the search box you can ask a question and get the answer to all our most frequently asked questions.

You can also use our webchat service which is available 24x7. They can take you through the solution to some of our most complex questions.

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Alternatively, for detailed queries about your account, you can call telephone banking.

Telephone banking
01624 637000 or +44 1624 637000 from outside the UK

Our Telephone Banking service is available Monday to Friday 7am to 7pm, Saturday 8am to 1pm. Calls may be recorded.