How can we help you?

For extra security, we may ask you to use a card reader to confirm your identity when logging into Online Banking.

When you bank online, you'll also need a card reader to:

  • set up a payee
  • make a payment for the first time 
  • update any regular payments, like standing orders
  • update personal details, like your mobile number, PIN, email address or password
  • manage your activity alerts

Don't have a card reader? You can order one by:

  1. Logging into your Online Banking service at (opens in a new window)
  2. Select 'Security' from the menu In the 'Using a card reader' section
  3. select 'Order a card reader'

Do you have the mobile app and is it registered to use Biometrics?

Questions you might have

Ask Cora

Cora can help you with a wide range of queries and show you how to do your banking.

Available 24/7

Find Cora in the mobile app, Online Banking or our website