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Can I cancel or amend a payment?

If you have set the payment date as today's date then the payment will have been processed and cannot be cancelled or amended.

However, you can amend or cancel a scheduled payment up to 6:30pm (UK time) on the working day before the payment is due to leave your account.

To cancel or amend a scheduled payment:

  1. Access your Online Banking at www.onlinebanking.iombank.com (opens in a new window)
  2. Select 'Payments and transfers' from the left hand menu
  3. From the 'Make a payment or transfer' section select 'Manage scheduled payments'.
  4. Select the appropriate payment from your list of scheduled payments, and follow the instructions on screen

You will need a card-reader and a card you can use with that reader to amend a payment.

There is no option to amend the account number or sort code for an existing payee. If you need to change the account number and sort code for a payee you will need to delete the existing payee and set them up again with the new account details.

Find out more on how to amend a payee reference. Any changes you make to the payee reference will not be reflected in any scheduled payments.

Please note: If you have set up a scheduled payment at your branch it will not appear in your list of scheduled payments and transfers. Please contact your branch if you wish to amend or cancel any such payment.

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