How can we help you?

Changing your debit card PIN

You can change the PIN for your debit card at any Royal Bank of Scotland, NatWest, NatWest International or Isle of Man Bank cash machine. Simply insert your card and follow the on-screen instructions. Please choose your new PIN carefully and don't share it with anyone else.

Forgotten your debit card PIN?

You can order a PIN reminder using Online Banking:

  1. Log in to Online Banking at (opens in a new window)
  2. Click 'Need help' and speak to one of our advisors.

Alternatively, please phone us on:

Telephone: 01624 637290 
From abroad: +44 1624 637290

To use Telephone banking you need to be registered for the service and have your PIN and password. Please have your customer number and PIN ready as this will enable your call to be answered faster and more securely. These are the same details you use to log in to online banking. Our Telephone banking service is available Monday to Friday 9am to 5pm. Calls may be recorded.

Using your card reader

To be able to use your card reader with your new PIN, you will need to:

  • Use your debit card and PIN via a chip and PIN transaction, such as using an ATM or making a purchase, after you have changed the PIN.


Ask Cora

Cora can help you with a wide range of queries and show you how to do your banking.

Available 24/7

Find Cora in the mobile app, Online Banking or our website