How can we help you?

If you want to set up or amend a payee on your Online Banking service you will need your mobile app if you are registered for Biometrics or a a card-reader. However you don't need your card-reader to arrange a payment to someone that you have paid previously using Online Banking.

To make future online payments we would suggest you check if you are eligible to register for biometrics on the mobile app or order a card-reader.

Order a card-reader

  1. Log on to Online Banking at www.onlinebanking.iombank.com (opens in a new window)
  2. Select 'Security' from the menu.
  3. In the 'Using a card-reader' section select 'Order a card-reader'.
  4. Select a reason from the drop down menu.
  5. Select 'Confirm'.

In the meantime here are some alternative payment options you might consider:

Telephone banking

If your Telephone Banking and Online Banking service is fully activated you can set-up and make a payment by phone.

Telephone banking
01624 637000
Call +44 (0) 1624 637000 from abroad

Lines are open Monday to Tuesday 9am - 5pm, Wednesday 10am - 5pm and Thursday to Friday 9am - 5pm (except public holidays). Calls may be recorded.

Branch

You can make a payment at a branch. Remember to take your debit card and proof of ID with you.

Looking for your nearest branch?
Find your nearest branch using our branch locator (opens in a new window).

Ask Cora

Cora can help you with a wide range of queries and show you how to do your banking.

Available 24/7

Find Cora in the mobile app, Online Banking or our website