Before you can make a payment you need to set up a payee - the person or company the money will be paid to. You will require your mobile app if you have registered for Biometrics or a card-reader and a card you can use with that reader to complete this process.
To add a payee
- Log in to your Online Banking service at www.onlinebanking.iombank.com (opens in a new window)
- Select 'Payments & transfers' from the main menu
- Under the 'Make a payment or transfer' heading select 'Manage payees'
- Click on the 'Add Payee' button
- Type in the name of the person or company (Up to 18 characters. Acceptable special characters are '/', '&' and '-'.)
- Type in their bank account number
- Type in their sort code
- Type in a reference - this should be something to help identify you to the payee (Up to 18 characters. Acceptable special characters are '/', '&' and '-'.)
- Click next
- Check the details you've entered and authorise with your mobile app if you have registered for Biometrics or a Card-Reader
- Once authorised, your new payee is added
Please note: If you set the payee up through telephone banking you will be asked to confirm the payee details with your card-reader before you can make payments to that payee online.
Now that your payee has been added, see How do I make a payment using Online Banking?