How can we help you?

Banking from home
View or change your details
Help with your product
Help with your card
Banking near me
Dealing with difficult times
Help & support Banking from home Login Help Login Issues

Here are the solutions to some login issues customers have experienced.

My browser shows the message 'Javascript must be enabled'

I get an error message when I click to log in or access the online banking login page via a saved bookmark

I get an error message ‘Internet Explorer cannot display the webpage. Turn on TLS 1.0, TLS 1.1 and TLS 1.2’’

Safari Browser is freezing when I try to use Online Banking

Have you met Cora, your digital assistant?
Cora can help you with a wide range of queries, including this one.

Ask Cora

Ask Cora

Cora can help you with a wide range of queries and show you how to do your banking.

Available 24/7

Find Cora in the mobile app, Online Banking or our website

Trending Questions 🔥

I am going abroad and don't want my card to be blocked, what should I do?

If you intend to use your personal debit card abroad it is best that you let us know. Telling us in advance that you're travelling will notify our

Where can I find my IBAN and BIC details?

To receive an international payment, you'll need to provide the sender with some details including: Your full name and address Our bank name and

What is Mobile Deposit a Cheque?

It's a way to pay in cheques using your mobile device. The app uses your device camera to capture an image of the cheque and 'reads' the

Recent Updates

How do I order a new, replacement or additional card-reader?

If you have not yet ordered a card reader or your card reader is lost, damaged or out of battery power, you can order a new one  in . Your

What is the Payments Hub?

A central place in the mobile app where you can move, request and transfer your money easily and manage your payment settings. This will not change the

How do I access Payments Hub?

Tap on the 'Payments' icon at the bottom of the Mobile App home screen.