Ask a question

What type of mail will I receive in my Mailbox?

Initially you will only have access to unarranged overdraft letters via your Mailbox however the variety of letters will grow in time. We plan to give access to mail issued when opening new accounts later in 2017. 

You will automatically receive a copy of any eligible mail to your Online Banking Mailbox as well as by post, however if you don't need the paper copy you can choose to go paperless by updating your preferences using the 'Paperless settings' option in the left hand menu within Online Banking.

If you go paperless, we'll send you an alert to let you know when you have a new item of mail in your Mailbox. You can choose to receive an email alert, a text alert or both by clicking on the 'Alerts' option in the left hand menu within Online Banking, then select 'Manage alerts'.

If you switch to paperless mail, we may still occasionally send you selected important letters by post.

Delete messages

You can choose to "archive" messages which will then be stored in the archive section of messages.

All documents will be saved in your mailbox for up to 2 years.

Download items from the mailbox

If you click or tap on the relevant item you wish to view, it will download automatically to your device. You can then access it by following your usual steps when accessing downloaded items on your device.