If you dispute a debit card payment, you need to contact the retailer and give them a chance to put things right. They’ll usually solve a dispute much quicker than we can.

If the retailer can't resolve your dispute, we might be able to help you get your money back.

Get help with a dispute

Gold account travel insurance helpline

Wherever you are in the world, emergency medical assistance is just a telephone call away.

020 3433 3989020 3433 3989

Call +44 (0) 20 3433 3989 from abroad

Using Relay UK? Call 18001 020 3433 3989

email: medicalassistanceuk@allianz.com

Lines are open 24 hours a day, 7 days a week. Calls may be recorded.

Top help questions

What are the different balances displayed in Online banking?

Recently we’ve changed the way we display your accounts and balances in Online banking to give you a clearer view of your money.

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Where can I find my IBAN and BIC details?

You can find your International Bank Account Number (IBAN) and Bank Identifier Code (BIC) on your bank account statements, using online banking or with our mobile app.

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I am going abroad and don't want my card to be blocked, what should I do?

If you're planning to use your debit card abroad then it is best that you let us know to reduce the likelihood of your transactions being blocked.

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What is a card-reader and how do I use one?

A card-reader gives you an extra level of security when using Online banking. You'll use a card-reader to set up a payee, make a payment for the first time online or update your details.

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How do I get the mobile banking app?

Once you are registered for Online banking you will be able to download and register for the mobile banking app. The app is available on compatible iOS and Android devices.

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What are the different payment limits?

There are different payment limits depending on which type of customer you are and the type of payment you are making.

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Cora is here to help you

Cora, our digital assistant, is available 24/7 to help answer your questions about everyday banking. Cora can also show you how to do things like make a payment or manage your direct debits.

If you log into online banking or the mobile app before starting a chat, Cora can offer additional support including:

updating your address
ordering a PIN reminder
reporting your card lost or stolen

To chat with Cora, choose 'Chat to Cora' at the bottom right-hand side of most webpages.

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Ask Cora